8411 OLD STATESVILLE ROAD
CHARLOTTE, NC 28269

704-999-5293

                    IMPOUND & VEHICLE RELEASE POLICY

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We understand that having your vehicle towed can be frustrating. Our goal is to make the release process as straightforward and respectful as possible. Please review the following policies carefully to avoid delays.

 

WHO CAN RETRIEVE A VEHICLE

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Vehicles are released only to the registered owner or an authorized representative.

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What is an authorized representative?
An authorized representative is someone who has been approved by both the registered owner and Overtime Towing staff to retrieve the vehicle on the owner’s behalf.
To begin this process, the registered owner must speak directly with our team. Once verified, we will provide guidance on how to authorize another party.

 

 

VERIFICATION OF IDENTITY & OWNERSHIP

 

Before a vehicle can be released, we must confirm both the identity of the individual retrieving the vehicle and their legal right to do so.

Required Documentation:

• A valid, government-issued photo ID (expired IDs will not be accepted)

• Proof of ownership, which may include:

  • A valid vehicle registration

  • A physical title (electronic copies are not accepted)

  • A current insurance policy listing the registered owner and vehicle

Important:

• Proof of insurance is required if a current policy exists

• Insurance must have been active prior to the tow date to be accepted as proof of ownership

• Vehicles cannot be operated on our property without valid insurance​

 

PAYMENT REQUIREMENTS

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All towing-related and storage fees must be paid in full before a vehicle can be released. Additional administrative or after-hours fees may also apply.

Accepted payment methods:

• Cash – Exact amount only; no change will be provided

• Credit or debit cards – Card payments are subject to a processing fee and must be made by the registered owner or authorized representative

 

​SCHEDULING A VEHICLE RELEASE

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• All vehicle releases are by appointment only, scheduled in 4-hour time blocks

• Please arrive within 15 minutes of your scheduled time. If you're running late, contact us to reschedule

• Do not approach the facility without an appointment. Please call 704‑999‑5293 for assistance

After-hours releases (between 9:00 p.m. and 9:00 a.m.) may include an additional gate access fee.

Only the registered owner or approved representative is allowed to enter the lot. All others must remain off-site. Failure to comply with safety procedures may result in cancellation of your appointment.

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IF YOUR VEHICLE IS NOT DRIVABLE

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If your vehicle is not drivable or does not have valid insurance:

• You must arrange for off-site recovery (e.g., a flatbed tow)

• In-lot repairs and third-party tow services are not permitted

• Additional fees may apply for non-operational vehicles

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CUSTOMER SUPPORT

 

For general questions or assistance, please speak directly with the on-duty team by phone.

To contact management, email:
customerservice@overtimetowing.com
Management is not available by phone.

Please note:

• We do not release employee names

• We do not disclose which individual towed your vehicle

• All staff are identified by employee ID number only

 

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