Privacy Policy | Overtime Towing & Tr

Overtime Towing & Transport, LLC (“Company,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, and protect personal information when you interact with our website, services, and SMS/text messaging.

1. Information We Collect
We may collect the following information when you interact with us:

Name, phone number, and email address.
Vehicle details when related to towing, storage, or release services.
Information you provide through website forms, phone calls, or text messages.

2. How We Use Your Information
We use the information collected to:

Provide towing, storage, and related services.
Schedule and confirm appointments.
Communicate with you regarding service updates and account matters.
Send SMS/text messages (with your consent).
Improve our website and customer service.

3. SMS/Text Messaging
If you opt in, we may send service-related text messages such as appointment confirmations/reminders, towing or release updates, and customer service communications. Message frequency varies. Message and data rates may apply.

You may opt out at any time by replying STOP to any message. You will receive a confirmation of your opt-out. For assistance, reply HELP or contact us directly at 704-999-5293

We do not sell, rent, or share your mobile number with third parties for their marketing.

4. Sharing of Information
We do not sell or rent your personal information. We may share information only:

With service providers who help us operate our business.
As required by law, regulation, or legal process.
To protect against fraud, security threats, or illegal activities.

5. Data Security
We take reasonable measures to protect personal information from unauthorized access, disclosure, or misuse. However, no system is completely secure, and we cannot guarantee absolute security.

6. Updates to This Policy
We may update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date.

7. Contact Us
Overtime Towing & Transport, LLC
Phone: 704-999-5293
Email: customerservice@overtimetowing.com